johana1221c253938e

• Knowledgeable in React, Angular, JavaScript, HTML and Windows environments. Quick learner with adaptability to new technologies. • IT Support & Troubleshooting: Windows 10/11, Microsoft Office 365, Active Directory, VPN, MDM • Remote Support & Networking: Anydesk, LogMeIn, Webex, Microsoft Teams, Zoom, basic networking. • Customer Support & Process Optimization • User Training & SaaS Support • Problem-Solving & Troubleshooting • Team Collaboration & Process Efficiency • Time Management & Organizational Skills • KPI & SLA Management and Reporting • Team Leadership & People Management (Remote & On-site) • Bilingual Support (English-Spanish) • Problem Solving & Decision-Making • Project Risk Identification & Management • Salesforce, Avaya Educational Experience Computer Programming and Analysis Jan 2024 - Apr 2025 George Brown College, Toronto, ON • Full-stack development and software optimization. • Implementation of agile methodologies in software development. • D…

Colombia

Canadá

UTC-5

Especialidades

Trayectoria Profesional