Lizette Johana Romero Estupiñan

Bilingual Customer Success professional with 7+ years of experience supporting SaaS customers, leading customer-facing teams, and driving customer success outcomes. Proven track record coaching teams of 15–20 agents, managing KPIs, customer satisfaction metrics, onboarding programs, escalations, and retention-focused initiatives. Experienced in mentoring customer success and support professionals, improving operational performance, and collaborating cross-functionally to deliver exceptional customer experiences. Combines strategic leadership, customer advocacy, and hands-on execution to drive customer value and business results.

Colombia

Canadá

UTC-5

Especialidades

Trayectoria Profesional