Service Designer

Detalles de la oferta

Intuition IT is currently looking for an English-speaking Service Designer 6 months contract in Europe

Start: ASAP
Duration: 6 Months
Location: European Union
Languages: English,
Remote: YES (From any of the 27 EU countries)

Must be currently eligible and have work rights (no sponsorship is given)

Role Description

Our service designers help our enterprise customers to create a blueprint for the delivery of their future state organizations and propositions to employees, customers, and business partners from a human-centered perspective. Alongside the people side of things, they’ll also consider the other key dimensions of digital transformation – process, technology, and data.
Service Designers usually work in small agile teams, interfacing directly with client stakeholders, alongside consultants from other disciplines such as change management, artificial intelligence, and automation.
They’ll often work as a guide or navigator for the rest of the team, creating a consistent customer-centred lens and vision for the engagements on which they work.
Their work often involves research, running workshops (physical and virtual), synthesis, and rapid prototyping at different levels of fidelity.

Candidate Experience:

Enterprise experience working with household brands, especially multinationals to design services around customers and employees. At this stage, we are especially interested in energy and utilities, but financial services, telecoms, and life sciences are interesting.
Practical experience in applying a structured and systematic approach to enterprise-level problems. Ideally, this should include Design Thinking and Lean UX.
Stakeholder influencing skills – whether in presentations, stakeholder reviews, workshops, or other types of interaction.
Ability to produce high-quality artifacts – everything from story maps to service blueprints, to research and discovery outputs. (Some wireframing and concept sketching may be required from time to time, but this is not a pure UX role.)
Familiarity with various qualitative research techniques and ability to conduct ethnographic studies, user interviews, desk research, prototype testing.

If you have any interest in this role please respond with your cv along.

Localización

WorldWide